CCTV System Repairs

When a CCTV system malfunctions it can be extremely inconvenient – you cannot effectively view who is on your premises, leaving you without an effective security system. You may also be failing to fulfil your insurer’s requirements or recommendations.

If your CCTV system is malfunctioning or damaged, our team of accredited CCTV engineers is on call 24/7. We will respond to an emergency call-out within 24 hours, or on the same day if contacted before midday. This means you can get back to running as normal with minimal fuss and excellent service, whether we installed your CCTV System or not.
We can respond to almost any problem, including:

  • Vertical and horizontal bars across monitor screen
  • ‘Rolling’ frames when switching between cameras
  • Cameras failing to transmit images
  • Failure of DVR to record
  • Problems with video or audio playback
  • No image on monitor
  • No remote access via internet
  • Cameras out of focus
  • Damaged lens
  • PTZ camera will not move
  • Monitor has “ghosts”
  • System has ground loop fault
  • Line-lock out of sync
  • Video co-axial cable incorrectly terminated
  • Cameras have poor images at night-time
  • Infrared lighting not working
  • Bright spots on monitor at night
All of our engineers have a minimum of 5 years experience and are familiar with all of the common manufacturers. All engineers’ vans carry a stock of the most common replacement parts including dome cameras, cables, connectors, and housings so that the repair can often be completed during a single visit.

When this is not possible, we will provide you with a written, accurate repair quotation including parts and labour together with correct lead times so that you can have your CCTV system up and running as soon as possible.


All too often, a potentially costly repair could have been avoided with the application of some simple preventative maintenance. Once fully repaired we offer you the option to take out a service agreement to ensure that your CCTV system is properly maintained according to the manufacturer’s recommendations.

Just give us a call on 01895 200200, and Intelligent Security and Fire will help you avoid any future problems.
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Need help? Call 01895 200 200 (24hrs)


Intelligent Security and Fire are accredited by the Security Systems & Alarm Inspection Board, and is recognised as a competent & professional company which meets requirements of European Standards for Electronic Security Systems.