Frequently Asked Questions

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  • Can I have pets if I have an alarm?
    Yes! With modern pet sensitive motion sensors, you can secure your home in the knowledge that your pets can roam throughout your property.
  • Does having an alarm system really make my homeowners insurance cheaper?
    Yes! Insurance companies know that you are 3 to 4 times less likely to be burgled by having a home alarm system in your home. This means they are less likely to have to pay large insurance claims on stolen property and are willing to give significant discounts to their customers that get monitored security alarms in their homes or businesses. The level of discount depends on the coverage of the alarm system and the area you live in, for more information contact your insurance company.
  • Can I set an alarm for certain areas of my property?
    With the programmable control panel we use, you are able to specify certain areas to be alarmed. For instance, if you have a two storey property and would like the downstairs secured overnight whilst you sleep upstairs, this can all be programmed for ease of use with the keypad.
  • Can I have a wireless alarm option?
    All our alarms have the ability to be hard wired or wireless or even a combination of both.
  • Can I expand my alarm system later?
    Yes. In most cases your alarm system has the ability to be expanded at a later date. If you are thinking about expanding your alarm at a later date, please discuss this with your appointed consultant.
  • When are the emergency services notified?
    For Monitored Systems, when two devices have been triggered, 'dual response' will have been signalled through to the receiving centre. Once the alarm receiving centre (ARC) are aware of this situation, the site is telephoned to make sure it's not a false alarm, the key holder(s) are notified in the order stated and the Police are notified of the alarm status of your property*

    * Intelligent Security and Fire Ltd gives no guarantee that the police will attend. Other circumstances and situations may affect their ability to respond to alarm signals.
  • Can I have a guard sent to my property?
    Yes. Intelligent Security and Fire can arrange for security guards via a Key-holding Company to respond to your alarm activation. Call for full details.
  • If I have an unmonitored alarm can I get it monitored at a later date?
    This may be possible. We would need to ascertain the type and model of the equipment you have currently in your home. Should the equipment be up to current British and European Standards, it may be possible to have this system monitored. Please contact us for further information.
  • Can I have a monitored smoke alarm?
    We are able to monitor smoke detectors. We are then able to notify the nominated key holder or emergency services should the need arise (a telephone call will be made to the property in the first instance to check for false alerts).
  • If the power goes off, will my alarm continue to work?
    Should you experience an unexpected power failure, your alarm will continue to function perfectly due to the back up battery that is supplied within the control panel.
  • If I have broadband, can I have a monitored alarm?
    You can have broadband and a monitored alarm system; however a filter is required to allow the alarm to dial out using the telephone line.
  • What are the advantages of a monitored alarm system?
    The advantages of a monitored system include the peace of mind of knowing that even when you aren't there, your home is being monitored 24 hours per day, every day and, in the event of an alarm situation, you, your nominated key holders and the relevant emergency providers can be alerted to a potential burglary, fire or medical emergency.
  • If I order an alarm, how long will it take come an install it?
    Generally installation lead time is 5 working days from date of order. We can however install at an earlier date than this in special; circumstances.
  • How long will it take to install the alarm at my property?
    Installation time will vary depending on several factors; however a typical 3 bedroom house with 4 motion sensors and a door contact will take around 6-8 hours. Generally our installation team will arrive on site between 8.00am - 9.00am.
  • I am having my house completely re-furbished; can my house be pre-wired first?
    Yes. Pre-wiring can be part of the installation process, indeed we recommend that the system be installed in 2 stages in these circumstances.
  • Does a home alarm system really reduce my chance of being burgled?
    Yes! Studies have shown that homes with alarm systems in them are 3 to 4 times less likely of being burgled. Burglars look for places without home alarm systems because it's easier and they have less chance of being caught.
  • Why should I test my home alarm system regularly?
    You should test your home alarm system at least once a month, preferably once a week. This ensures that everything is working properly in case of an actual emergency. The biggest concern is the phone lines that the alarm system is hooked to. Testing will confirm that your home alarm system has a strong connection to the phones and that the phone lines are working properly. If there ever is a problem that occurs during a test you then can get it fixed before is becomes a serious home alarm issue.
  • What if my alarm system loses power because of a power failure?
    Every alarm system from Intelligent Security and Fire comes with a backup battery already installed. This means that during power outages the alarm system will automatically switch to the backup battery. The battery will keep your alarm system powered for up to 24 hours, depending on how much you use the system during this time. After the main power of your home comes back on, the alarm system will begin recharging the backup battery until it is at full power again. During this time the alarm system will report that the battery is low until fully charged.
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Intelligent Security and Fire are accredited by the Security Systems & Alarm Inspection Board, and is recognised as a competent & professional company which meets requirements of European Standards for Electronic Security Systems.